Cleaning packages built around your home

Magic Mop House Cleaning LLC (“Magic Mop,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a quote, book cleaning services, communicate with our team, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide, including:

Name

Email address

Phone number

Service address

Billing information

Property details

Cleaning-service preferences

Requested service dates and times

Access instructions

Communications with our team

Feedback, reviews, or service concerns

We may also automatically collect limited technical information when you use our website, such as browser type, device information, IP address, pages visited, referring website, and website interaction data.

2. How We Use Your Information

We may use your information to:

Respond to inquiries and quote requests

Schedule and manage cleaning services

Process bookings and payments

Send booking confirmations and service reminders

Communicate regarding changes, cancellations, or service issues

Provide customer support

Follow up on requested services

Improve our website, services, and customer experience

Prevent fraud and protect our business

Comply with applicable legal and regulatory requirements

3. Booking and Payment Providers

We may use third-party service providers to help operate our business, including platforms for online booking, customer relationship management, telephone and text communications, payment processing, analytics, and website hosting.

For example, information may be processed through services such as BookingKoala for scheduling, Stripe for payment processing, and communication/CRM providers such as GoHighLevel and Twilio.

These providers receive information only as reasonably necessary to perform services on our behalf and are subject to their own privacy and security practices.

We do not store complete payment-card information on our website. Payment information is handled by the applicable payment processor.

4. SMS and Text Messaging Privacy

If you provide your mobile number and separately consent to receive text messages from Magic Mop House Cleaning, we may use SMS to communicate regarding inquiries, quotes, bookings, reminders, service updates, follow-ups, and other communications you have agreed to receive.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to third parties or affiliates for marketing or promotional purposes. This type of disclosure is specifically required for compliant A2P messaging registration.

Your consent to receive text messages is not a condition of purchasing cleaning services.

5. How We Share Information

We may share personal information with service providers that help us:

Process bookings

Process payments

Host and operate our website

Provide customer communications

Maintain our CRM

Perform analytics

Provide technical or administrative support

We may also disclose information when reasonably necessary to:

Comply with applicable law

Respond to lawful government requests

Protect our rights, customers, contractors, or property

Investigate fraud, abuse, or security incidents

Complete a business transaction such as a merger, acquisition, or sale

We do not sell personal information for monetary compensation.

Mobile opt-in information and SMS consent are excluded from marketing-related sharing.

6. Cookies and Website Analytics

Our website may use cookies, tracking technologies, and analytics services to understand how visitors use the site and to improve website performance.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No internet-based system can guarantee absolute security. We therefore encourage customers not to send sensitive financial information through ordinary email, SMS, or website messages.

The FTC recommends businesses retain only information they need and implement reasonable protections for information they maintain.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide requested services

Maintain business and transaction records

Resolve disputes

Meet accounting and legal requirements

Enforce agreements

Maintain appropriate customer-service history

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of.

9. Children’s Privacy

Our services and website are intended for adults seeking cleaning services and are not directed to children under 13.

We do not knowingly seek to collect personal information directly from children under 13.

10. Your Choices

You may contact us to request that we:

Correct inaccurate contact information

Update your communication preferences

Stop marketing communications

Address questions regarding information we maintain about you

You may unsubscribe from marketing emails using the unsubscribe option provided in applicable messages.

You may revoke SMS consent by replying STOP. FCC rules recognize consumers’ ability to revoke consent for automated texts.

11. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their privacy policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

The updated policy will be posted on this page with a revised effective date.

13. Contact Us

For questions about this Privacy Policy or our handling of personal information, contact:

Magic Mop House Cleaning LLC
5005 West Laurel, Suite 100-133
Tampa, FL 33607

Phone: (863) 777-4620
Email: [email protected]
Website: https://magicmophousecleaning.com/